Professional

Need to be more assertive in work environments
Need techniques to defuse intimidation tactics of manager/others
I need to learn how to confront constructively but firmly
Need to be able to negotiate suitable outcomes for both me and my manager (See also: Negotiation) Top of Page
I need to be less defensive in my interactions with co-workers and my manager (See also: Defensiveness) Top of Page
I need coaching on using appropriately assertive language when my values are challenged
I have trouble discussing difficult issues generally
I am basically shy or am perceived as shy
I worry too much about how I am perceived
I want to be able to state views forcefully and confidently

Career Top of Page Index

Problem or concern:

My career seems stymied
Need help assessing career options
Don’t have a career path
My boss is hurting my career
I have made some dumb career moves
I have made some career limiting moves on this job
I may be in the wrong job
I’m just ready for a change
I don’t feel well utilized
I think I will be laid off/fired
I don’t know what career is best for me
Technology has passed me by
My profession has passed me by
I don’t know what my marketable skills are
I feel I need career guidance
I need to establish a good network
I need testing/guidance
I would like a mentor
The company would give me a comfortable "package" if I retire early. Should I do that?
I don’t feel like I am growing on the job. I need a development plan.
I don’t feel this job serves my personal values well
I need more personal satisfaction than this job provides
I am undercompensated based on research I have done
I am compensated well but am still unhappy with this job
I’m tired of the travel or being unavailable to my family
I want to retire but cannot for a while. What are the options?
Need peers or my manager to take me more seriously even though I am young or new to the job
I’m caught in a political trap—I’ll probably need to leave this company to get ahead (See also: Political Issues) Top of Page
I have changed jobs a lot and this has hurt my reputation here
I’m too impatient with the bureaucracy to stay in my present job
I am too direct and this has caused some resentment and possibly hurt my career
My manager is leaving me out of the loop and I believe my days are numbered

Change Management Top of Page Index

Problem or concern:

New merger has created change
How do I cope with change?
I need help getting through change that is coming
We’re unproductive because of so much change or threat of change
Morale is low since merger/downsizing, etc.
We’re expected to change, but "to what?"
Most of the change seems counterproductive

Communication: Top of Page Index

Problem or concern:

I have trouble getting my point across
Making presentations to groups (See also: Presentations) Top of Page
Getting people to close loops
Communication Overload
I have trouble with language issues
Making communication clear, concise, crisp
My boss and I have very different styles
I’ve been told I talk too much or with too much detail
I’ve been told I talk too little or with too little detail
I am too direct in my communication
I am too indirect in my communication
I need help putting my thoughts in writing (See also: Writing) Top of Page
I need some template to organize my thoughts before I write or speak
I have been told to work on my communication but I don’t know where to begin
Others say I ramble or digress in meetings or one-on-one discussions
I can appear critical, even combative when I am challenged
I get defensive when my ideas are challenged
I don’t make eye contact when I speak
I don’t have good delivery skills in presentations (See also: Presentations) Top of Page
My written documents are not well organized, lack impact
I am not persuasive (See also: Persuasion) Top of Page
I am told I am bombastic or sarcastic in my communication
I freeze up in a presentation when I am challenged (See also: Presentations) Top of Page
I prefer written communication but my boss likes to talk things out
I prefer to talk things out but my boss likes written communication
Intimidating style

Communication: Cross Cultural Top of Page Index

Problem or concern:

Need help in ensuring communication is culturally neutral
Need to understand cross cultural communication better

Communication: In My team Top of Page Index

Problem or concern:

Need to surface and resolve any underlying conflict(See also: Conflict, Teams) Top of Page
Need help with clarifying assignments, expectations

Communication: Persuasion (See also: Sales, Negotiation, Presentations) Top of Page Index

Problem or concern:

Need to develop tools to become more persuasive
Need to understand what motivates others
Need to balance logic and emotional approaches in communication

Communication: Presentations Top of Page Index

Problem or concern:

Need help overcoming stage fright
Need help developing compelling presentation
Need help on delivery issues
Need help on organizing thoughts for delivery
Need help being more natural in a presentation
Need help making a technical presentation interesting
Need help using presentation tools and visual aids
Want to "polish up" a presentation I will be making

Communication: Style Issues Top of Page Index

Problem or concern:

Need to be more informal in communication
I have received feedback that my communication is sometimes harsh or insensitive
Need to develop a more interactive communication style
Need to be more empathetic to concerns of others in communication (See also: Emotional Intelligence) Top of Page
Sometimes use inappropriate style with others
Need to be a better listener (See also: Listening Skills) Top of Page

Communication: With My Manager Top of Page Index

Problem or concern:

Need to be able to be more assertive in communication with my manager
Need help in understanding (interpreting) what my manager wants or expects
Need help in clarifying job or assignment expectations
Need help "closing loops" with my manager
Need to help my manager clarify his expectations

Conflict (See also: Relationships, Teamwork) Top of Page Index

Problem or concern:

Conflict with a peer co-worker
Conflict with my manager
Conflict with my team members
Conflict with my team leader
Developing "win-win" solutions
Handling the person who is "always right"
Using conflict creatively and constructively
I have difficulty advocating my point of view (See also: Assertiveness) Top of Page
I have difficulty when asked to handle unreasonable deadlines/requests
I tend not to speak up when I see a problem developing (See also: Assertiveness)

I have difficulty standing my ground when I should
I seem to bring on personality conflicts with others
I am defensive when I am criticized (See also: Defensiveness) Top of Page
I have been told I don’t listen well to others’ concerns (See also: Listening) Top of Page
I am very competitive and this causes conflict sometimes
I am much more direct than other people and this causes friction (See also: Communication) Top of Page
I wilt in the presence of strong personalities (See also: Assertiveness) Top of Page
I am a classic "avoider" when it comes to conflict
I handle conflict OK at home but not at the office (or vice versa)
I don’t get the respect I deserve for my ideas

Consultative Selling (See also: Sales) Top of Page Index

Problem or concern:

My sales approach is too "product and price driven"
I have difficulty getting to know our customers
We have a lot of turnover in customers
Our customers tend to focus totally on price, so we barely squeeze out a profit
We need to learn how to "add value" to our prospects and customers/clients
Value propositions

Creativity/Creative Thinking Top of Page Index

Problem or concern:

Need to be personally more creative in my job (See also: Career) Top of Page
Need to use tools to give me more options in decision making (See also: Decision Making) Top of Page

Culture: Cultural Inclusion (See also: Diversity) Top of Page Index

Problem or concern:

Need to ensure everyone is heard in policy and decision making
Need ideas to better utilize different viewpoints (See also: Creativity) Top of Page

Culture: Global Culture Top of Page Index

Problem or concern:

We need policies/procedures that are universally fair and respectful
Need to integrate varied cultures and work styles into our operation
Need to be able to better relate to a diverse customer base

Customer Service Top of Page Index

Problem or concern:

Service issues are hurting sales/customer retention
We don't have measurable service standards
We don't handle upset customers well
Our service is good but we can't measure its impact on sales
We have too much turnover in customer service positions
Our customer service needs new energy/creativity (See also: Creativity) Top of Page

Decision Making/Decisiveness Top of Page Index

Problem or concern:

I need help analyzing options
I put off making decisions
I don’t have enough information to make successful decisions
I can’t afford to make any more mistakes (See also: Career) Top of Page
How can I objectively weigh options?
I need more creativity in making decisions (See also: Creativity) Top of Page
Need to be able to assess the risk/benefit of different options

Defensiveness Top of Page Index

Problem or concern:

I have received feedback that I am too defensive
I have high performance standards for myself and sometimes come off as defensive

Discrimination/Preferential Treatment/Fairness Top of Page Index

Problem or concern:

My manager does not treat me with respect
My co-workers do not treat me with respect
My company’s policies seem unfair
I am not sure I am evaluated fairly Top of Page
I work harder than most but get similar raises or bonuses Top of Page
Rules and policies are not enforced consistently Top of Page
I have talked with my manager about fairness concerns to no avail

Emotional Intelligence Top of Page Index

Problem or concern:

I have received feedback that I lack sensitivity toward the needs of others
I have hurt my career or some of my causes by blowing up at key people

Ethics Top of Page Index

Problem or concern:

I have some concerns about what is expected of me ethically
My company has some questionable practices but I need coaching on how to challenge them

Etiquette: Business Top of Page Index

Problem or concern:

Need help understanding basic business etiquette

Facilitation Skills (See also: Team Leadership, Influencing) Top of Page Index

Problem or concern:

I need help learning how to facilitate group discussion (See also: Facilitation, Communication: Team) Top of Page
I need help learning how to get total involvement from participants
I need help ensuring my own objectivity in facilitating

Feedback Top of Page Index

Problem or concern:

Need more feedback about my job performance Top of Page
I need to learn what options exist for providing feedback to managers
I would like to help my manager improve the way he gives feedback—is that done?
We’re doing a 360 degree feedback program—what do I need to know?

Gender Issues Top of Page Index

Problem or concern

Need to be more assertive in dealings related to gender (See also: Assertiveness) Top of Page
Need to be perceived as credible in a mostly male organization (See also: Women’s Issues) Top of Page
Need to develop a career strategy that will work for me (See also: Career) Top of Page

Goal Setting Top of Page Index

Problem or concern:

Unrealistic goals set by my manager Top of Page
Setting challenging goals for myself (See also: Career) Top of Page

Grammar/Language Problems Top of Page Index

Problem or concern:

I have received feedback that I have grammar errors in my speech or writing that is hurting my advancement
My manager uses incorrect grammar. Should I correct her?

Influencing Others Top of Page Index

Problem or concern:

I need to know how to get things done through others
Need to learn more about how to motivate others
I work in a team environment where I have no authority
Need to be perceived as more inclusive, responsive to input

Instructional Design (See also: Training) Top of Page Index

Problem or concern:

Need help designing effective training programs
Need to learn techniques for training technical issues

Interpersonal Relationships (See also: Conflict) Top of Page Index

Problem or concern:

There is friction in interactions with my boss
There is tension or friction in interactions with team members/co-workers
I need help networking. It seems phony to me.
I just don’t see the value of networking inside or outside the organization
I need coaching in navigating Company/Department politics

Lack of Management Experience Top of Page Index

Problem or concern:

I would like to be a supervisor/manager but I don’t know what is expected
Need people to like me—maybe too much

Life/Work Balance Top of Page Index

Problem or concern:

Saying no to assignments (See also: Assertiveness) Top of Page
Getting help with chores at home
Setting boundaries at work
Taking on others’ responsibilities
My work lacks meaning
My company’s values are not compatible with mine

Listening Skills Top of Page Index

Problem or concern:

Need to be a better listener
Need to be able to listen non-defensively
Need techniques for hearing my boss’s concerns
Need to know how to deal with my manager when she is upset
Need to demonstrate concern for others by active listening
I want to use active listening to improve sales and/or customer service issues

Marketing (See also: Sales & Marketing) Top of Page Index

Problem or concern:

Need help developing creative marketing strategies
Need low cost marketing options (See also: Creativity) Top of Page

Media Relations Top of Page Index

Problem or concern:

Need to deal with media questions
Need to get my point across with the media
Need to know how to handle media inquiries during a crisis
Need help knowing what I should provide the media during a crisis

Meetings Top of Page Index

Problem or concern:

Need to improve the effectiveness of my meetings
Need to facilitate meetings for maximum participation
My meetings tend to be unproductive, repetitive
Need to use an effective agenda to improve meetings

Mentors Top of Page Index

Problem or concern:

How to get one
How to be mentored

Multiple Priorities (See Time Management) Top of Page Index

Myers Briggs MBTI (Personality Types) Top of Page Index

Problem or concern:

Need help understanding my own MBTI
Need help understanding how MBTI influences team interactions/communication
Need to obtain MBTI type for my team

Negotiation Top of Page Index

Problem or concern:

Need win-win negotiation techniques
Need to uncover interests of others in a negotiation session
Need to be able to defuse negotiation tactics used against me
Need to be more assertive in negotiations
Need to fairly represent my interests while demonstrating flexibility

Performance Consulting/Internal Consulting Top of Page Index

Problem or concern:

Need consultative techniques for dealing with HR issues
I need help doing a needs analysis

Personality Styles (See: Myers Briggs MBTI) Top of Page Index

Planning and Organizing Top of Page Index

Problem or concern:

Need help organizing work
Need help developing work plans

Political Savvy Top of Page Index

Problem or concern:

Need help dealing with organizational politics
Need to know how to identify and win over allies
Need more "emotional intelligence" in relationships
Need to evaluate political implications of my actions
Am not well suited to a political environment

Priorities Top of Page Index

Problem or concern:

Need help determining priorities
Need help setting priorities
Need help with conflicting priorities
I don’t know what my manager’s priorities are

Problem Solving Top of Page Index

Problem or concern:

I need help analyzing options
I have no structure for handling problems
I get depressed dealing with so many problems
I can’t afford to make any more mistakes (See also: Career) Top of Page
How can I objectively weigh options?
I need more creativity in solving problems (See also: Creativity) Top of Page
I’m not sure I can define the problem
I’m not sure we are working on the right problem
We let problems linger until there is an emergency or disaster (See also: Time Management) Top of Page
Need to be able to assess the risk/benefit of different options
Our solutions have led to more problems
We don’t look at the whole system in problem solving

Process Redesign/Improvement Top of Page Index

Problem or concern:

I need help evaluating/improving processes

Project Management Top of Page Index

Problem or concern:

Organizing/managing a project
Keeping up with everyone’s status during a project
Getting clear on the scope of the project
Spending time on projects that are then abandoned
Understanding who "owns" the project
Getting backing for projects assigned to me

Proposal Writing (See: Writing) Top of Page Index

Relationships (See Interpersonal Relationships) Top of Page Index

Sales and Marketing Top of Page Index

Problem or concern:

Not allocating time for marketing
No real marketing plan
Not sure how effective marketing plan is
Disorganized/unproductive sales effort
Need a structure for sales effort
Need help with presentation (See also: Presentations) Top of Page
Need help defining a value added proposition for customers
Not sure how to measure my sales efforts
Competition is "eating our lunch"
Need help analyzing sales effort
Need help in writing better proposals (See also: Writing) Top of Page
Need more creativity in sales approach (See also: Creativity) Top of Page
Need help defining customer’s needs
Want a more consultative approach to sales

Sales Presentations (See also: Presentations) Top of Page Index

Problem or concern:

Adding impact to sales presentations
Tailoring sales presentations
Value Added^TM Presentations

Sexual Harassment Top of Page Index

Problem or concern:

I am the victim of what I feel (or know) is sexual harassment
I observe sexual harassment taking place. What should I do?
I reported some sexual harassment but nothing happened

Stress Management Top of Page Index

Problem or concern:

I need help managing my own stress

Task Analysis Top of Page Index

Problem or concern:

Need help dissecting and analyzing a task

Teamwork/Team Dynamics (See also: Conflict) Top of Page Index

Problem or concern:

No team atmosphere in our unit
Departments/managers pulling in different directions
Responsibilities/roles are not clear
Atmosphere is hostile, defensive, people are uncooperative
There is a "gotcha" mentality here
We use teams but there is lots of conflict, poor communication
Team meetings are ineffective or lack participation (See also: Meetings) Top of Page
Competition kills teamwork
There is no team recognition/reward system—everything is individual
We miss good ideas because people will not speak up
Quality is suffering because of lack of teamwork, job ownership

Technical Writing (See: Writing) Top of Page Index

Problem or concern:

Need help writing technical information for non-technical audience

Telephone Skills (See: Customer Service) Top of Page Index

Time Management/Personal Organization (See also: Work/Life Balance) Top of Page Index

Problem or concern:

Taking on too much
Personal disorganization
Telephone interruptions
Email takes too much of my day
No one to delegate to (See also: Assertiveness) Top of Page
Need a structured system to follow
Take on others’ work too often
Have difficulty saying NO (See also: Assertiveness) Top of Page
Spend lots of time looking for things
Unrealistic time expectations
Lack of ability to focus
Need help using tools
Not sure what is a priority
I have multiple priorities
Conflict with manager over time issues (See also: Conflict) Top of Page
Working long hours

Training Top of Page Index

Problem or concern:

I need help doing a needs analysis
I need help making my training more interactive
I need help in designing training modules
I need help in improving my training delivery (See also: Presentations) Top of Page
I need help in coming up with creative training techniques
I need help developing training objectives and measurements
I need help in connecting training to corporate strategy
I need help in developing an overall curriculum
I need help in becoming more of a facilitator (as opposed to a presenter) (See also: Facilitation Skills) Top of Page
I need help in making technical training more interesting
Selling training to management
Measuring the ROI of training

Training Design (See: Instructional Design) Top of Page

Values Top of Page Index

Problem or concern:

Values conflict with the organization values
Integrity issues at work

Women's Issues Top of Page Index

Problem or concern:

Need to be better able to handle sexist comments
Need to be more assertive in dealings with male counterparts (See also: Assertiveness) Top of Page
Need to be perceived as credible in a mostly male organization
Need to develop a career strategy that will work for me (See also: Career) Top of Page
I have run into the "glass ceiling" and need help

Work/Life Balance Top of Page Index

Problem or concern:

Saying no to assignments (See also: Assertiveness) Top of Page
Getting help with chores at home
Setting boundaries at work
Taking on others’ responsibilities
My work lacks meaning
My company’s values are not compatible with mine

Writing Top of Page Index

Problem or concern:

Organizing your thoughts
Deciding on structure
Formatting/style issues
Becoming more informal in style
Email issues
Closing the loop in written communication

Working with you on your career and life game.